Warranty & Back Up Plans
All Sydney Electronics products are Brand New and come with a minimum 12 Month Manufacturers Warranty (unless specified). In some cases, Sydney Electronics may offer Manufacturer Factory Second goods, where they will be listed as Manufactuer Factory Second.
All items sold by Sydney Electronics will have a tax invoice attached to the product. You must retain a copy of your tax invoice, and where any faults may occur, directly contact the manufacturer for any service or repairs. You must read our terms and conditions in conjunction with the manufacturers provided with your selected product.
To further protect your product, Sydney Electronics offers additional warranty options as your Back Up Plan. Cover yourself with Brightside Extended Warranty which covers a range of consumer electronics and appliances. Please visit our Product Cover page for more information.
Consumer Rights & Guarantees (ACCC)
The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
Under the Australian Consumer Law, automatic consumer guarantees apply to many products and services you buy regardless of any other warranties suppliers sell or give to you.